FAQ
Q: How do I place an order?
A: Simply select your size and quantity, then click the “Add to cart” button on the product page. Follow the checkout steps to complete your purchase.
Q: What payment methods do you accept?
A: We accept PayPal and all major credit and debit cards, including Visa and MasterCard. All payments are 100% secure and encrypted.
Q: How do I check my order status?
A: Once your order is processed (1–3 business days), you’ll receive an email with your tracking number. You can use this to track your package anytime. If you don’t see the email, check your spam folder or contact us.
Q: Do you ship internationally?
A: Yes, we ship worldwide so riders everywhere can enjoy pain-free cycling.
Q: How long does shipping take?
A: Standard delivery usually takes 7–12 business days, depending on your location. Please allow an additional 1–3 days for processing.
Q: I placed an order but didn’t get a confirmation email. What should I do?
A: Check your spam or junk folder. If you still don’t see it, contact us and we’ll resend your order details.
Q: I made a mistake with my shipping address or size. Can I change it?
A: Email us right away. If your order hasn’t shipped yet, we can update it. If it has already shipped, we’ll still do our best to help.
Q: When will I get my tracking number?
A: You’ll receive your tracking number by email once your order is shipped. If you can’t find it, please check your spam folder or reach out to us.
Q: Do you offer refunds or exchanges?
A: Yes! We offer a 30-day, no-questions-asked return policy. If it doesn’t fit or you’re not satisfied, you can return it for free and request an exchange or refund.
Product-Specific Questions
Q: Will the boxers show under clothes?
A: No — they’re designed to stay discreet and invisible under shorts or pants.
Q: How do I wash them?
A: For best results, machine wash cold on a gentle cycle and air dry. This keeps the fabric and padding in top shape.
Q: Are they only for cycling?
A: While perfect for cycling, many customers also use them for motorbike rides, spinning classes, or any activity where comfort and protection matter.
Q: How do I choose the right size?
A: Please check our size chart based on waist measurements to ensure the perfect fit. If it doesn’t fit, you can exchange it for free.
Q: Do they prevent chafing and pain?
A: Yes — the ergonomic padding reduces pressure on sensitive areas, while the breathable fabric minimizes friction and discomfort, even on long rides.
If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.