FAQ
Q : HOW DO I PLACE AN ORDER?
A : After deciding the product(s), quantity and size(s), simply click the "Add to cart" or “Buy it now” Button on the product page, then proceed to Check Out. If you are buying multiple products, click the Cart/Bag icon at the upper right corner of your screen to proceed to Check Out.
Q : WHAT ARE YOUR PAYMENT METHODS?
A : Our payment methods include PayPal and credit/master cards. You can choose either option to complete your purchase, ensuring a secure and convenient transaction process.
Q : HOW DO I CHECK THE STATUS OF MY ORDER?
A : Upon placing your order, please allow 1-3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order in your email address. You may also visit any tracking website at any time and copy/paste your tracking number to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates after 5 business days, please contact us immediately and we will do all we can to investigate.
Q : DO YOU SHIP INTERNATIONALLY?
A : Yes! We ship worldwide to ensure that every customer enjoys their shopping experience with us.
Q : HOW LONG DOES SHIPPING TAKE?
A : It normally takes 7-12 days. Please allow and additional 1-3 days to process your order.
Q : I ORDERED MULTIPLE ITEMS. WHY DID I ONLY RECEIVE ONE?
A : We ship our products from different warehouses, so when you order multiple items at a time they will be probably shipped separately. You may receive one item before the next. So don't panic if you don't receive all your items in the same time.
Q : I PLACED AN ORDER BUT I HAVEN'T RECEIVED A CONFIRMATION EMAIL. WHAT'S GOING ON?
A : Please check your SPAM folder to see if your confirmation email was sent there, if not please contact us.
Q : I MESSED UP MY SHIPPING ADDRESS AND/OR SHIRT SIZE! CAN I CHANGE IT?
A : If this happens to you, just email us as soon as you can and we MIGHT be able to take care of it. However, we can't make any promises. If your order has already been shipped, we'll still try to make it right. We know how frustrating it can be to pay for something you can't use.
Q: I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?
A : You will get a tracking number in your email address once your order has been shipped, please verify your spam folder in you couldn't find it in your inbox. You can contact us if you can't find it.
Q : DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT(S)?
A : Absolutely! please check our Refund & return policy for more information.
If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.