Shipping policy

Thank you for choosing our store for your online shopping needs. We strive to provide you with a seamless and enjoyable shopping experience, including a reliable and efficient shipping process. Please take a moment to review our shipping policy below:

Note: We only ship to the USA & Canada for now.

Order processing

All orders are processed within 1 to 3 business days after making your purchase. Our dedicated team works diligently to ensure that your order is carefully packed and prepared for shipment.

Shipping notification

Once your order has been processed and shipped, you will receive a notification email. This email will include your tracking number and instructions on how to track your order. We understand the importance of staying informed about the status of your purchase, and we want to make it as easy as possible for you to do so.

Estimated delivery time

We understand that receiving your order in a timely manner is important to you. The estimated delivery time for our products is 7-12 days, which does not include the processing time mentioned above. Please note that this is an estimation and actual delivery times may vary depending on factors such as customs clearance and local postal services.

Shipping method

Free shipping:

Your order will be shipped within 1-3 business days.

Order tracking

When your order is shipped, you will receive an email notification from us (if you can't find it, please check your spam folder), which will include your tracking number. Please allow 48 hours for the tracking information to become available.

To track your order, please insert the tracking number you received in the following tracking website: https://global.cainiao.com/detail.htm

If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at contact@viyit.com with your name and order number, and we will look into it for you.

At our store, we prioritize the safe and timely delivery of your purchases. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional.